Refund policy

At TheDailyDrop, we want you to be completely satisfied with your purchase. If you’re not perfectly happy with your order, we are here to help.

1. Return Eligibility

To be eligible for a return, please ensure that:

  • The item was purchased in the last 14 Days.

  • The product is in its original packaging.

  • The product isn't used or damaged.

  • You have the receipt or proof of purchase.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • [List specific items, e.g., beauty products].

  • Personalized or customized goods.

  • Items marked as "Final Sale."

3. Return Timeframe

You have 48 Hours from the date you received your item to request a return. Once your return is authorized, the item must be shipped back to us within 7 Days.

4. Damaged or Defective Items

If you received a damaged or defective product, please notify us immediately at thedailydropps@gmail.com.

  • Please include photos of the damage and your order number.

  • We will arrange a replacement or a full refund at no extra cost to you.

5. Exchange Options

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, contact us at thedailydropps@gmail.com to see if a direct exchange is available for your specific product.

6. Refund Process and Timing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method.

  • You will receive the credit within 7-14 business days, depending on your bank or card issuer's policies.

7. Return Shipping Costs

  • Defective/Incorrect Items: We will cover the shipping costs for returns of damaged or incorrect items.

  • Change of Mind: For all other returns, you will be responsible for paying your own shipping costs. Shipping costs are non-refundable.

8. How to Start a Return

To start a return, you can contact us at thedailydropps@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.